Skip to Questions

Library Help - Research done right.

Q

Why do I get a "You do not have permission..." message when I try to log in to ILL?

I get a "You do not have permission to view this directory or page" screen when I try to log in to interlibrary loan. It doesn't matter if I use the link on the library website or on blueView, it won't let me log in.
Last Updated: Jul 27, 2015  |  3 Views

Was this helpful? 0   0
A

Answer

We have seen other users have this problem when they have the Zotero plugin installed in their browser. Certain proxy re-direction settings in Zotero can prohibit users from arriving at the correct URL for their ILL account login. Cowles Library does not use a proxy server for ILL authentication, so you shouldn't need Zotero to send you through a proxy.

If you have the Zotero plugin, temporarily disable proxy redirection in the plugin preferences, then try accessing your ILL account through the library's website again. Information about Zotero proxy preferences is available at https://www.zotero.org/support/preferences/proxies.

Answered by Andrew WelchBookmark and Share

Other Answers / Comments (0)

    Related content from Research Guides


    Live Chat

    Online chat with a librarian is available during regular reference hours.
    JavaScript disabled or chat unavailable.
    Facebook Follow Cowles Library on Twitter View the Cowles Library YouTube Channel

    Questions are answered as quickly as possible. Delays may occur when the library is closed or when Reference librarians are not available.